max99 Terms and Conditions for Filipino Players Online

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and max99 ("we", "us", "the Platform") governing your access to and use of max99.vu and all associated gaming and betting services. By accessing the platform, creating an account, making a deposit, or placing a bet, you confirm that you have read and agreed to these Terms in full.

These Terms apply to all Filipino players using max99 and are written in English as the official language of the platform. If any part of these Terms is unclear, you are encouraged to contact the support team before using the platform.

2 Eligibility and Account Registration

To open and use a max99 account, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are currently located in the Philippines.
• You are registering for personal use only — not on behalf of a third party.
• You are not currently self-excluded from online gaming or under a gaming restriction imposed by any authority.
• You have not previously had a max99 account closed for violations of these Terms.

When registering, you must provide accurate, current, and complete information. max99 reserves the right to request documentary verification of the information you submit at any time. Providing false information — including a false date of birth — is a material breach of these Terms and will result in account closure and forfeiture of any balance.

3 Account Security and Your Obligations

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. All activity that takes place under your account — including bets placed, deposits made, and withdrawals requested — is your responsibility, whether authorised by you or not.

You must notify max99 support immediately if you become aware of any unauthorised access to your account. You should not share your account credentials with any other person. max99 will not be liable for losses resulting from your failure to keep your account details secure.

• Use a strong, unique password for your max99 account.
• Do not access your account over public or unsecured Wi-Fi networks.
• Enable OTP (One-Time Password) verification for additional security — this is supported on max99 for sensitive account actions.
• Log out fully after each session, especially on shared or mobile devices.

4 Deposits and Withdrawals

All deposits and withdrawals on max99 are processed exclusively in Philippine Peso (₱ / PHP). The platform does not accept foreign currencies, and there are no currency conversion processes involved. Your wallet balance is always displayed in PHP.

max99 accepts the following payment methods for deposits and withdrawals:

• Philippine bank transfer (major local banks)
• Online banking via local internet banking portals
• GCash (via bank-linked transfer reference)
• Maya (via bank-linked transfer reference)

Credit cards and cryptocurrency are not accepted for any gaming-related transactions on max99. Deposits are credited once confirmed by your payment provider. Withdrawal processing times depend on the method selected. max99 does not charge internal fees on standard transactions, though your bank or e-wallet provider may apply their own charges.

max99 reserves the right to delay or refuse a withdrawal if the account has not completed KYC verification, if there is a pending investigation, or if the transaction appears inconsistent with normal account activity.

5 Gameplay, Betting, and Fair Play

All games and betting outcomes on max99 are governed by the rules of each individual game as set out by the game provider, combined with the general platform rules described here. The outcome of all slot games and RNG-based casino games is determined by certified Random Number Generator (RNG) technology. Sports betting outcomes are determined by the results of real-world events.

The following actions are strictly prohibited and will result in account suspension or permanent closure:

• Using any software, bot, script, or automated tool to interact with the platform in a way that gives an unfair advantage.
• Exploiting errors, bugs, or technical malfunctions — any winnings generated from a known or suspected platform error may be voided.
• Colluding with other players in any game where collusion is possible.
• Placing bets that constitute arbitrage abuse, bonus hunting, or any form of structured play designed to circumvent the intent of promotions.

6 Promotions and Bonuses

max99 may offer various promotions, bonuses, and other incentives from time to time. All such offers are subject to specific terms and conditions that will be stated clearly alongside each offer in the Promotions section of your account.

General rules that apply to all promotions on max99 include:

• Each promotion is available once per eligible account unless stated otherwise.
• Bonuses may not be transferable or exchangeable for cash unless specific withdrawal conditions are met.
• max99 reserves the right to modify, suspend, or cancel any promotion at any time, with notice provided where reasonably possible.
• Any attempt to fraudulently claim promotions — including through the creation of duplicate accounts — will result in forfeiture of associated funds and may lead to account closure.

If you have a question about the terms of a specific promotion, contact the support team before opting in.

7 Responsible Gaming

max99 is committed to promoting responsible gaming and is only available to adults aged 21 and above. We encourage all players to approach gaming as a form of entertainment and to maintain control over their time and spending on the platform.

The following self-management tools are available in your account settings:

• Deposit limits — set a daily, weekly, or monthly ceiling on how much you deposit.
• Session time alerts — receive a notification after you have been active for a set period.
• Self-exclusion — temporarily or permanently close your account if you feel you need a break from gaming.

If you are concerned about your gaming behaviour or that of someone you know, we encourage you to use these tools proactively. For more information and guidance, visit the Responsible Gaming page.

8 Intellectual Property

All content on max99.vu — including the platform interface, logos, graphics, game software, text, and design elements — is the property of max99 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-transferable, personal licence to access and use the platform for your own entertainment purposes only. You may not copy, reproduce, distribute, or create derivative works from any part of the max99 platform without explicit written permission.

9 Limitation of Liability

To the maximum extent permitted by applicable law, max99 shall not be liable for any loss of funds resulting from your voluntary participation in any game or betting activity, any delay or interruption in platform availability due to technical issues or maintenance, any loss caused by your failure to maintain the security of your account credentials, or any indirect, incidental, or consequential losses arising from your use of the platform.

max99 does not guarantee that the platform will be free from errors, interruptions, or security breaches at all times, and does not accept liability for losses directly arising from events outside its reasonable control. The platform is provided on an "as is" basis.

10 Changes to These Terms

max99 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, an updated version will be published on this page with a revised date. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Terms. If you do not agree with any updates, you should stop using the platform and may contact support to request closure of your account.

If you have any questions about these Terms and Conditions, please contact the max99 support team through the Help section of your account at max99.vu, or reach us via email at [email protected].