max99 Privacy Policy: Your Data, Your Rights Online

1 Introduction

This Privacy Policy describes how max99 ("we", "us", "the Platform") collects, uses, stores, and shares personal information relating to players who use the max99.vu platform. It applies to all users who register an account, make a deposit, play any game, or access any part of the max99 website.

By creating a max99 account and using the platform, you consent to the practices described in this Privacy Policy. If you do not agree with how we handle personal data, you should not create an account or use the platform. This policy should be read alongside the Terms and Conditions.

2 Information We Collect

max99 collects personal information in two main ways: information you provide directly when using the platform, and information generated automatically through your use of the platform.

Information you provide directly includes:

• Full name, date of birth, and address provided during account registration.
• Contact details — Philippine mobile number and email address — used for OTP delivery and account communications.
• A valid Philippine government-issued ID submitted during KYC verification before your first withdrawal.
• Banking or e-wallet reference details provided when making deposits or withdrawals in PHP.
• Any messages, queries, or documents you send to the max99 support team.

Information generated automatically includes:

• Your IP address, device type, operating system, and browser version when you access max99.vu.
• Session data including login timestamps, pages visited, and session duration.
• Gameplay records — games played, bets placed, outcomes, and wager amounts.
• Transaction logs — deposit and withdrawal records with amounts, dates, and reference numbers.
• Cookie and tracking data as described in Section 7.

3 How We Use Your Information

The personal information max99 holds is used for specific, legitimate purposes related to running the platform and serving Filipino players. Those purposes include:

• Account management: verifying your identity, processing your registration, and maintaining your account records.
• Payment processing: handling deposits and withdrawals in Philippine Peso through your chosen local bank transfer or e-wallet method.
• KYC verification: confirming identity before processing your first withdrawal, as required for financial security and fraud prevention.
• Security and fraud prevention: detecting unusual account activity, preventing unauthorised access, and protecting the platform and its players.
• Responsible gaming: monitoring for signs of harmful gambling behaviour and enforcing self-exclusion or deposit limits where applicable.
• Platform communications: sending service-related messages such as transaction confirmations, OTP codes, and security alerts to your registered contact details.
• Dispute resolution: maintaining records that allow us to investigate and resolve complaints about transactions, game outcomes, or account activity.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use the platform and identify areas for improvement.

4 Payment and Financial Data

All financial transactions on max99 are processed in Philippine Peso (₱ / PHP). Payment methods include local bank transfers and Philippine e-wallets. max99 works with payment processing partners to handle the technical execution of these transactions.

max99 does not store full bank account numbers or complete e-wallet credential details on its own servers. Transaction records — showing amounts, reference numbers, dates, and payment method types — are retained in your account's transaction history for account management and dispute resolution purposes.

5 Sharing of Information

max99 does not sell, trade, or rent your personal information to any third party for marketing or commercial purposes. Your data may be shared only in the following limited circumstances:

• Service providers: companies that assist in operating the platform — including payment processors, KYC verification services, and technical infrastructure providers. These parties access only the data necessary to perform their specific function and are bound by confidentiality obligations.
• Legal obligations: where we are required by law, court order, or regulatory authority to disclose information.
• Fraud and security: where sharing information is necessary to investigate fraud, security incidents, or suspected illegal activity affecting the platform or its players.

We do not share your personal data with any advertising networks, data brokers, or unrelated commercial entities.

6 Data Security

max99 applies technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption across all pages of max99.vu, including login, registration, deposit, and withdrawal flows.
• OTP (One-Time Password) verification for sensitive account actions including login from new devices, password changes, and withdrawal requests.
• Restricted internal access to personal data — only staff with a legitimate need to access specific data to perform their role can do so.
• Secure server infrastructure with access controls and monitoring for unusual activity.

While max99 takes security seriously and applies appropriate protections, no system is completely immune to all potential threats. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact support immediately through your account dashboard.

7 Cookies and Browsing Data

max99 uses cookies and similar tracking technologies to support the functioning of the platform and to better understand how players use the site. Cookies are small data files stored on your device by your browser when you visit max99.vu.

The types of cookies used on max99 include:

• Essential cookies: required for the platform to function correctly, including maintaining your logged-in session and processing transactions.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform — such as which pages are visited most frequently. This data helps us improve the platform experience.
• Security cookies: used to detect and prevent fraudulent activity and protect your account during each session.

Most web browsers allow you to control cookie settings. Disabling essential cookies may affect your ability to use some parts of the platform, including logging in and completing transactions.

8 Your Data Rights

As a max99 account holder, you have rights regarding the personal data we hold about you. These include the right to:

9 Data Retention

max99 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, financial, or regulatory obligations. This means:

• Account data is retained for the duration of your active account and for a reasonable period following account closure.
• Transaction records and financial data are retained in accordance with standard financial record-keeping requirements.
• KYC documentation is retained for the period required under applicable identity verification and anti-fraud obligations.
• Data related to responsible gaming — including self-exclusion records — is retained to ensure the integrity of those commitments even if an account is later re-opened.

When data is no longer required and no legal obligation requires its retention, max99 will securely delete or anonymise it.

10 Changes to This Privacy Policy

max99 may update this Privacy Policy from time to time to reflect changes to platform practices, legal requirements, or how we handle data. When material changes are made, the updated policy will be published on this page with a revised date. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how max99 handles your personal data, please contact the support team through the Help section of your account at max99.vu, or email us at [email protected].